Tenant FAQ's
How do I report a maintenance item?
If you need maintenance assistance please call our maintenance hotline at 800-594-0683 or submit a maintenance request online. A maintenance request can be submitted at anytime day or night. For police or fire emergencies, please dial 911.
What is considered an emergency?
The following are examples of maintenance emergencies. The main sewer line is backed up, a pipe broke and water has leaked into the home or if there’s a break-in and you have an unsecured entrance to the home. After business hours (8:30am – 5:30pm), please call 800-594-0683.
Can I be charged for maintenance at the property?
Yes, if resident damage or neglect causes the maintenance problem, you will be charged for it. Also, you can be billed for a service call if you miss an appointment with one of our maintenance contractors.
Can I install cable or satellite TV at the property?
Generally yes. However, you must first obtain written permission from Sky Group. At some properties you may be prohibited from installing a satellite dish in any location where the dish is visible from the ground or from any other unit in the area. Any cost of installation is an expense of the resident. Any damages to the property caused by the installation will be the responsibility of the tenant. Satellite dishes may not be installed on the roof.
Can I install extra telephone lines?
Generally yes. However, you must also obtain written permission from Sky Group to do this. All costs of installing extra phone lines are the responsibility of the resident as well as any damages caused by the installation.
What are my responsibilities if my company transfers me before the end of the lease?
Most leases are for a set period of time. If you are transferred, ask your company what assistance they will provide if you need to "break a lease". Let your property manager know what is happening as soon as possible so Sky Group can begin marketing the property for a replacement resident.
Can I sub-lease the property?
Yes, if your lease agreement allows for subletting or assignment and only with written consent from Sky Group.
Can I rent a steam cleaner and clean the carpets myself when I move out?
No. All carpets must be professionally cleaned using a company approved by Sky Group. You should furnish a copy of their invoice to your property manager at check out.
Can I get a pet after move-in?
Not usually. For more information, please refer to your rental agreement or contact your property manager.
When and how should I give my notice to vacate?
It is important to refer to your lease for the specific terms governing your notice to vacate. In most leases, notice to vacate must be received in Sky Group’s office in writing on or submitted online 60 days before your lease expires.
What happens if my roommate moves out before the end of the lease?
If your roommate moves out, a written notice needs to be submitted to Sky Group. Remember that tenants are jointly and singularly liable to ensure that the rent is paid. You must have written permission from Sky Group to substitute a roommate. (It is not the responsibility of Sky Group to arbitrate or mediate problems with multiple tenant situations.)
What happens to the disposition of a roommate's security deposit after move-out?
Security deposits are collected as "security" for the property. Reimbursements to departing roommates are handled by the remaining tenants. No portion of the security deposit will be refunded individually.
I have always paid my rent on time. Why did I receive a 3-day notice when the rent was only 6 days late?
The rent is due on the first of the month. If the rent is not posted in our office by the third we serve a 3-day notice.
I am an excellent resident and take good care of the home. Can you waive my late charges?
No. Sky Group does not waive late charges. Fair Housing laws require that we treat all our residents equally. Sky Group does not decide if one resident is more deserving than another of paying late charges. We enforce late charges across the board.